A successful Customer Service Assistant needs to understand the importance of easily ironing out any cultural differences, using proper tone and voice, and making the most of the effective customer service tools.
Master Google Gmail ―including tags, folders and search operators and options you never knew existed:
- Use handy templates that save you time and make you an efficient employee
- Find your way around Boomerang and other professional time-saving apps
Unravel the tricks of the trade when it comes to live chat and the specifics of communication with customers in real time.
- Get a thorough tool overview of the most popular live chat tools and gain confidence
- Learn all the standard greetings and chit chat that ease you through conversations with foreigners
- Implement the essential chat scripts to create efficient service in your daily routine and more
Gain confidence needed to master the reputation and review management:
- Deal with Google reviews to make it a piece of cake for you to boost your employer’s revenue and search engine ranking
- Keep Yotpo reviews under control and learn how to drive traffic, increase conversions and build trust among customers
Learn the details of irreplaceable and necessary email templates.
- Find out how to effectively pacify difficult customers and prove to your employer that you are capable of turning escalating issues into friendly conversations
Gain deep knowledge of the specifics for the Shopify, Bigcommerce and Amazon customer support:
- Efficiently deal with store orders to establish yourself as a reliable and trustworthy employee
- Properly manage refunds and returns and learn how to create a positive experience for every customer