When you have completed your domain registration you will need to ‘point’ it to the BigCommerce servers. This will allow customers to find your store on BigCommerce’s platform, but using your own custom Domain Name.
‘Pointing’ your customers in the right direction means logging into your own domain Registrar and changing a minimum of 2 nameservers – the primary and secondary – so that BigCommerce is established as the delegated destination.
In this article, we have provided two sets of instructions – one for GoDaddy and one for Webcity. If you would like instructions created for your particular registrar, please email us, and we’ll include it in the next version, and provide you with a copy.
How to delegate your domain name from GoDaddy to BigCommerce
Step 1: Assuming that you have registered your domain name with GoDaddy go to www.godaddy.com
Step 2: Login using the details sent to you in the Welcome email from GoDaddy.
Step 3: Next to Domains, click LAUNCH.
Step 4: Select the Domain Name you want to modify.
Step 5: From Namesavers, select SET NAMESAVERS.
Step 6: You’re given 4 choices, but select ‘I HAVE SPECIFIC NAMESERVERS FOR MY DOMAINS’. Enter 2 namesavers in the format, ns1.bigcommerce.com and ns2.bigcommerce.com.
Step 7: Now you’re set, so just click OK.
How to delegate your domain name from Webcity to BigCommerce
This tutorial applies if you have registered a domain name with Webcity.com.au. When you registered your domain name you would have received an email Welcome letter. It will have contained your domain login information.
Step 1. Go to https://www.webcity.com.au/secure/domains/man.cgi
Step 2. Login using the details sent to you in the Welcome email from Webcity.
Step 3. On the page that loads, click the Nameservers tab:
Step 4. This will load the Nameservers management page. After you purchase your domain, it will be pointed to Webicty’s own nameservers; you will have to remove them. To do that, tick every check box to the left of each nameserver listed and then click the Remove selected nameservers button:
Step 5. The page will reload and confirm that nameservers have been updated. Now, you have to enter BigCommerce nameservers – ns1.bigcommerce.com and ns2.bigcommerce.com and click the Add Nameservers button:
Step 6. Once complete, you will see a confirmation page with BigCommerce nameservers listed. In a few minutes (in some rare cases – hours), your domain will be ready to load your BigCommerce store
